What should I do when a guest does not show up?
Mark the no-show, apply the booking's cancellation terms and put the room back on sale the same night. For Booking.com, also mark the no-show in the extranet so no commission is charged.
A no-show costs twice if the room stays blocked the next day too. The sooner the dates go back on sale, the better the chance of selling them.
A reminder the evening before arrival with the door code and a way to reply reduces no-shows: some guests simply forgot or are running late.
How Ovilo handles it
Ovilo handles no-shows by your rules: marks them at a set hour, charges per the cancellation terms, puts the room back on sale and can send a reminder first.
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