What should I do if a guest refuses to give their details for E. turistas?

Most guests who refuse are not hiding anything. They simply do not know why you need their details or where they will end up. A message that says "send us a photo of your passport" with no explanation looks like a scam, especially after recent data leaks. An explanation with a link to a proper form settles most of these conversations.

It helps to know who is responsible for what. The duty to file data to NTIS lies with the accommodation provider, not the guest. If the data is not filed, the fine is yours, even if the guest caused it. So letting it slide "just this once" is not a good option.

If the guest refuses outright, cancelling a platform booking yourself is risky: Booking.com and Airbnb may count the cancellation against you. Contact the platform's support first and explain the situation, so the decision is on record. For the future, state the registration requirement in your house rules and listing terms.

• Explain what data is collected and why, pointing to NTIS rather than your own rules.
• Offer a form, not an email with a document photo.
• Put the registration requirement in your house rules and listing description.
• If the guest refuses, contact the platform's support before cancelling.

We understand the caution. In Lithuania every accommodation provider, hotels included, must file adult guests' details to the national tourism system (NTIS) within 24 hours. We collect only what NTIS requires: name, date of birth, the country that issued your ID and your place of residence. No photo of the document is needed. The form is here: [link].

Sources: NTIS FAQ (in Lithuanian) , NTIS personal data rules (in Lithuanian)